I can't find the book I want? - What do I do now?At the Malta Online Bookshop we are in a position to acquire any Maltese Publication, either published in Malta and or by a Maltese author. We have a business relationship with the main publishers in Malta and book distributors. Every effort is done by the site administrators to have an updated list of publications available in Malta. Information about Publications which are not showing on the search list can be obtained by inquiring on the below quoted e-mail address. [email protected]
How safe is secure online shopping through this page?This website is a fully secured site using either Paypal Gateway payment system and or a Payment Gateway system offered by Messrs Acquiring Ltd. PayPal is the most preferred way to pay online because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. On the other-hand, the Payment Gateway by Messrs Acquiring Ltd allows you to use any major credit/debit card whilst still offering the full International safeguards for online payments.
What is the default currency and the contract language?The default currency of the web page is the Euro (€) whilst the contract language is English.
Do you accept worldwide shipping?Yes, books are shipped worldwide using the services of MaltaPost Plc. In general dispatch is done by registered airmail and should reach you with a 10 to 15 day period. Surface airmail lifted is also used with particular destinations.
How is shipping cost calculated?The shipping cost is calculated automatically by the system based on the total weight of the order. Different shipping rates are calculated for the different destinations. The shipping cost for overseas deliveries are based on the latest MaltaPost charges tariff. Shipping cost also includes plastic, bubble wrapping. Orders to an address in Malta/Gozo delivered by Easipik and over Euro 20, are FREE of charge.
Do I have to pay a sales tax?Yes, all pricing showing on the site include the relative sales tax (VAT). This is obligatory by Maltese Law. Whilst books carry a 5% VAT charge, all other products (DVD's & Videos) showing on this site carry an 18% VAT charge. maltaonlinebookshop.com is registered with the relative Vat Department having Vat No M 1340-1027
Do you give special terms and conditions to shops and libraries?Yes we do give special terms and conditions to shops and libraries. These range from a discounted price, to the allocation of credit payment terms, to a customised and discounted shopping tariff. Each inquiry is dealt with and considered separately. Interested shops and libraries are requested to contact the administrator for a quote.
What is the E-Trust (Euro Label) certificate?Euro-Label is the European electronic shopping Trustmark for consumers and retailers. When you see the Euro-Label on an e-shop, you can be sure that you will receive reliable and trustworthy services. The Euro-Label illustrates that: The company selling the product is reliable The selling conditions are clear and available on the website The trader respects laws on data protection The products will be delivered as specified when the consumer placed the order A dispute resolution procedure is in place if anything does go wrong during the transaction To be awarded the Euro-Label Trustmark, the trader must implement the European Code of Conduct for retail transactions. The Euro-Label organisation is responsible for seeing that the trader adheres to this Code of Conduct. A mechanism ensures that the logo a trader displays on his website is authentic. When you click on the logo, Euro-Label verifies that the trader is certified by displaying the certificate of the e-shop.
Do you have a Returns Policy?maltaonlinebookshop.com complies with the refund policies of Visa and Mastercard Credit Card companies. You will be refunded the full book cost, less the delivery cost, if it is received in resalable condition and reasonable time. All returned books must have a valid REFUND Number printed on the package. This refund number can be obtained by contacting us on [email protected]
Can I use my Credit Card instead of a Paypal Account?Yes you can still use your credit card to effect payment by inserting your credit card details, at checkout stage, in the paypal screen provided.
Do you offer Easipik Services.Easipik is a 24x7 locker collection service offered by Maltapost from 17 different locations around Malta and Gozo. To use our Easipik option, simple choose your locker location from the drop down list provided and submit either your Easipik code and or mobile number at the shipping stage during "checkout". You will be notified vias SMS by Maltapost when your item has been delivered to your preferred locker station. You then have 72 hours to effect pickup.